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We will be picking up our next caravan in one months time. Does anyone have a checklist of items to inspect when taking delivery? Last time we took delivery we were new to caravanning, so just did the obvious stuff ... now we are somewhat more savvy, we realise the importance of being prepared and checking more thoroughly!
I have done a quick search of the form, but haven't found any similar list available in other threads. :(
As usual, I'm quite happy to share the our final list in electronic form via the forum ... We had a discussion some time ago about finding a suitable place to store attachments like this for easy use on the board ? We have a Useful Links section - maybe we could have a Useful Attachments section also?
Many Thanks
Sarah
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Delivery Checklist List to borrow?
MultiQuote
#2
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Posted 13 January 2006 - 05:03 PM
SEPS, on Jan 13 2006, 12:05 PM, said:
We will be picking up our next caravan in one months time. Does anyone have a checklist of items to inspect when taking delivery? Last time we took delivery we were new to caravanning, so just did the obvious stuff ... now we are somewhat more savvy, we realise the importance of being prepared and checking more thoroughly!
I have done a quick search of the form, but haven't found any similar list available in other threads. :(
As usual, I'm quite happy to share the our final list in electronic form via the forum ... We had a discussion some time ago about finding a suitable place to store attachments like this for easy use on the board ? We have a Useful Links section - maybe we could have a Useful Attachments section also?
Many Thanks
Sarah
I have done a quick search of the form, but haven't found any similar list available in other threads. :(
As usual, I'm quite happy to share the our final list in electronic form via the forum ... We had a discussion some time ago about finding a suitable place to store attachments like this for easy use on the board ? We have a Useful Links section - maybe we could have a Useful Attachments section also?
Many Thanks
Sarah
Hi Sarah
We collected the new caravan 12 months ago the Dealer READS of Blackburn
supplied aditional hand outs on.
Procedure for draining the water system re frost protection/ damage.
A handover check list , to show that the customer understands and has been demonstrated the operation of the equipment fitted in the van ,listing the items supplied , how systems works in the van., and all the switches and electrcal items and gas controls. Then information on to the Hitch up proceedure, incl pros and cons and safety advice.
A List of loose fit items supplied with th van ie, ice cube tray toilet fluid waste hose etc
I also asked for the PDI sheet ( photo copy ) from this sheet I could assitain how much PDI work the dealer had to do before I took delvery. ( 4 small items retified ,2 where non visual ) The 2 non visual proved to me that they checked the van carefully and in detail
Regards
Dave
#3
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Posted 13 January 2006 - 05:52 PM
Hi Sarah
I've decided that when I get my next van I will make it a condition of purchase that if there is anything wrong with the caravan, that should have been picked up in the PDI that I will want the delivery charge refunded. I'll be asking for a copy of the PDI checklist at handover.
Kind regards
NRF
I've decided that when I get my next van I will make it a condition of purchase that if there is anything wrong with the caravan, that should have been picked up in the PDI that I will want the delivery charge refunded. I'll be asking for a copy of the PDI checklist at handover.
Kind regards
NRF
#4 Guest_Hobbybod_*
Posted 13 January 2006 - 11:48 PM
SEPS wondered said:
We will be picking up our next caravan in one months time. Does anyone have a checklist of items to inspect when taking delivery? Last time we took delivery we were new to caravanning, so just did the obvious stuff ... now we are somewhat more savvy, we realise the importance of being prepared and checking more thoroughly!
I have done a quick search of the form, but haven't found any similar list available in other threads. :(
. . . . . . . . . . .
I have done a quick search of the form, but haven't found any similar list available in other threads. :(
. . . . . . . . . . .
I'm sure this has been covered previously here or in other forums, but like you when I did a search I came up with zilch!! (more a problem with the search engines, I think)
Anyway here are some items I'm sure I've put on previouly posted checklists.
1) Carefully check the exterior bodywork for any dents, scratches, blisters, cracks, dis-colouring etc. and windows for scratches, cracks and correct opening.
Also the ease of opening, and closing, of all external flaps & locker doors etc.
You will find it difficult to convince some dealers that you didn't cause them yourself, once it's left his premises!
2) Check ease of operation of the corner steadies; they can get 'strained' or knocked during transportation, making their operation stiff.
3) While the corner steadies are up check the noseweight. Get them to get a gauge from the accessory shop if you don't have your own!
If it's over 100kgs refuse to take delivery. (see threads on noseweight) If it's too heavy for your towcar you'll have to decide what you are going to do. Might be worth telling them prior to your going to collect it.
4) Inside the 'van, check all the furniture for scratches & marks, and hinges, handles and catches, and blinds for correct operation. Check the upholstery for any mis-aligned stitching, faults and marks etc. Check the windows again from the inside.
Check any wallboard seams for integrity.
5) Try to get the salesman to show you the operation of all the appliances, including taps & water pumps, and the toilet etc. Ideally connect up water & gas!
6) Check the operation of all lights and electrical circuits with the 7N & S plugs connected to your car with and without the engine running. If the frig has an indicator, check if it works from the car 12V.
7) Make sure you know about the operation of the handbrake, jockey wheel, and stabilizer hitch and check the breakaway cable fitment when the 'van is hitched and the handbrake off.
8) Check the level of the 'van when hitched up and ready to go. If it is markedly hitch 'up' you may need a drop-plate. Markedly hitch 'down', check noseweight!
And don't forget a reg plate for the back of the 'van!
I'm sure other folks will have their checks. They're more important the further you are from the dealer.
If possible, see if you can organise a few days on a site close to the dealer so that if problems arise it's easy to get them resolved. I got my 'van in Germany ~300miles way but I stayed several days at a site ~40 miles away; just in case!!
Good luck, and happy and safe 'vannin'!
#5
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Posted 16 January 2006 - 01:42 PM
Hi
Here is the list we used when we went to check.
Take your time and look all round the van for the obvious things and then try to look for some of the not so obvious. 1-2hrs
Fully connect up to electrics, both mains and battery to check everything from this aspect.
Connect Gas? and water also connected to check all heating, fridge, pump, taps, shower etc.
Check for scuff/scratch to the tops.
Check around the windows that the rubber seals are secured properly
Look for door misalignment & stable door effect. Locking & unlocking door
Screws missing from window stays.
Check the upholstery for marks, cuts.
Make up the beds & bunk bed
Fuses – esp heater fuse 10amp?
Tow ball has it been prepared/rubbed down.
All features of tow hitch – how do you put it on, how do you lock it/unlock it – everything we need to know.
Water heater – filling up & draining out
How to set up toilet & empty
Noseweight – how to check
Spare wheel. Is there a jack and where is the jacking point
Check all light fittings for movement
Check waste pipes
Check for marks, dents & scratches outside of van
Look at mastic
Check omnivent
Check all blinds
Check all cupboards, hinges/handles
Check all interior walls for marks
Instrument panels
Hook-up lead, pump, step
Door retainer
Emma
Here is the list we used when we went to check.
Take your time and look all round the van for the obvious things and then try to look for some of the not so obvious. 1-2hrs
Fully connect up to electrics, both mains and battery to check everything from this aspect.
Connect Gas? and water also connected to check all heating, fridge, pump, taps, shower etc.
Check for scuff/scratch to the tops.
Check around the windows that the rubber seals are secured properly
Look for door misalignment & stable door effect. Locking & unlocking door
Screws missing from window stays.
Check the upholstery for marks, cuts.
Make up the beds & bunk bed
Fuses – esp heater fuse 10amp?
Tow ball has it been prepared/rubbed down.
All features of tow hitch – how do you put it on, how do you lock it/unlock it – everything we need to know.
Water heater – filling up & draining out
How to set up toilet & empty
Noseweight – how to check
Spare wheel. Is there a jack and where is the jacking point
Check all light fittings for movement
Check waste pipes
Check for marks, dents & scratches outside of van
Look at mastic
Check omnivent
Check all blinds
Check all cupboards, hinges/handles
Check all interior walls for marks
Instrument panels
Hook-up lead, pump, step
Door retainer
Emma
#6
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Posted 16 January 2006 - 09:50 PM
Hi
i have just read this and just throught about making up some sketch for front, back, near & off sides to check for damage / indicate where its been found. i had not throught of N wheight we pick owers up at end january.
Alan.
i have just read this and just throught about making up some sketch for front, back, near & off sides to check for damage / indicate where its been found. i had not throught of N wheight we pick owers up at end january.
Alan.
#7 Guest_mr_sheens_*
Posted 17 January 2006 - 08:37 AM
caravan diagram. there you go. saves you making one.
Attached File(s)
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DAMP_TEST_MASTER.ppt (46.5K)
Number of downloads: 94
#8
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Posted 17 January 2006 - 02:39 PM
I have to agree with everything that has been written before.
When we picked up our last van we were upgrading froma 1979 Elddis Shamal GT, which only had gas heating and cold water.
When the salesman started, it was, this is the hot water, this it the blah, blah blah.....
We stopped him there and explained that we knew nothing about having a 'new' van and could he explain. We were there over 3 1/2 hours on a Saturday morning. We did think that he would be annoyed with us, but he explaind that they alocate 4 hours for a van pick up and his sole job was to ensure that we were happy. It did not matter that there were plently of people walking around, potential buyers.
Because it was a 'new' van to us we were also purchasing additional items to go with it. Everything we purchased, he showed us where it went and how it worked. We only had 2 problems with the hand over.
1 - The water pump did not work, which they exchanged straight away.
2 - We purchased a Milenco Wheel lock, but could not get it to fit for love nor money. We evenutally found out that it was for a 13" wheel even though it said 14" on the box.
Both of those could have been a serious issue for us, especially the water as we would have thought it was us doing something wrong.
We did not have a checklist, but what the salesman did was an excellent idea. We atarted at the aframe and then walked round clockwise being shown everything as we got to it and how it worked. We did the same on the inside. This meant there was no jumping from one area to the other so nothing could be missed. Everything was checked on both 12v and 240v.
Finally before we left the lights and noseweight was checked. Not that we knew much about the noseweight. We had to repack the front of the can as we had put everything in the front locker, thinking thats where it needed to go.
Cannot fault the service given.
We chatted to someone on site who had not long had a new van. Part of the deal was that they sepnt 2 days getting to know the van on site, I am sure they said the site was connected to the sales area, incase of any problems. Personally I think that is a brilliant idea.
Regards
Trevor
When we picked up our last van we were upgrading froma 1979 Elddis Shamal GT, which only had gas heating and cold water.
When the salesman started, it was, this is the hot water, this it the blah, blah blah.....
We stopped him there and explained that we knew nothing about having a 'new' van and could he explain. We were there over 3 1/2 hours on a Saturday morning. We did think that he would be annoyed with us, but he explaind that they alocate 4 hours for a van pick up and his sole job was to ensure that we were happy. It did not matter that there were plently of people walking around, potential buyers.
Because it was a 'new' van to us we were also purchasing additional items to go with it. Everything we purchased, he showed us where it went and how it worked. We only had 2 problems with the hand over.
1 - The water pump did not work, which they exchanged straight away.
2 - We purchased a Milenco Wheel lock, but could not get it to fit for love nor money. We evenutally found out that it was for a 13" wheel even though it said 14" on the box.
Both of those could have been a serious issue for us, especially the water as we would have thought it was us doing something wrong.
We did not have a checklist, but what the salesman did was an excellent idea. We atarted at the aframe and then walked round clockwise being shown everything as we got to it and how it worked. We did the same on the inside. This meant there was no jumping from one area to the other so nothing could be missed. Everything was checked on both 12v and 240v.
Finally before we left the lights and noseweight was checked. Not that we knew much about the noseweight. We had to repack the front of the can as we had put everything in the front locker, thinking thats where it needed to go.
Cannot fault the service given.
We chatted to someone on site who had not long had a new van. Part of the deal was that they sepnt 2 days getting to know the van on site, I am sure they said the site was connected to the sales area, incase of any problems. Personally I think that is a brilliant idea.
Regards
Trevor
#9 Guest_Hobbybod_*
Posted 17 January 2006 - 05:01 PM
Trevor, that's really excellent; pity such a helpful and extensive delivery 'hand-over' isn't 'par for the course'. Especially the noseweight check.
I'd keep to that dealer; he's doing a proper job. No harm in giving him the credit of his excellent sevice by recommending him by name.
That way we can amass a list of 'recommended' dealers.
This shouldn't be a problem. . . . . unless you are related to him!!
I'd keep to that dealer; he's doing a proper job. No harm in giving him the credit of his excellent sevice by recommending him by name.
That way we can amass a list of 'recommended' dealers.
This shouldn't be a problem. . . . . unless you are related to him!!
#10
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Posted 17 January 2006 - 05:26 PM
These are all excellent posts - many thanks to all who contributed, it should make our job a lot easier in checking out our new van. I'm going to compile the responses into a single document - if anyone is interested in a copy, let me know!
Thanks again - what a great forum :)
Cheers
Sarah
Thanks again - what a great forum :)
Cheers
Sarah
#12
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Posted 17 January 2006 - 07:05 PM
SEPS, on Jan 17 2006, 05:26 PM, said:
These are all excellent posts - many thanks to all who contributed, it should make our job a lot easier in checking out our new van. I'm going to compile the responses into a single document - if anyone is interested in a copy, let me know!
Thanks again - what a great forum :)
Cheers
Sarah
Thanks again - what a great forum :)
Cheers
Sarah
Sarah, we too will be collecting our new caravan soon, and would appreciate a checklist if you get it completed in time. Perhaps you could include it as an attachment so that it is available to all? Is that possible on posts? Or if not, could you pm me please? :)
#13
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Posted 30 January 2006 - 07:37 PM
Dear All,
Please find attached a Customer Delivery Checklist, based on the comments in this thread, and plenty of headscratching in our household! I hope you find it useful (let me know), it is certainly interesting how many things need checking on delivery. I know most dealers do a thorough PDI - but in the light of experience, we are going to do our own ... :blink:
I'm afraid I've been struggling to get the file attached - it is in Word, and apparently breaks the size rule for single attachments. I have had to ZIP the file to get it attached - hopefully most Windows users will know how to unzip it, otherwise send us a message and we'll email it to you. I can assure everyone that the ZIP file will be virus free, I have a very well protected computer!
Happy caravanning, B)
Sarah
Please find attached a Customer Delivery Checklist, based on the comments in this thread, and plenty of headscratching in our household! I hope you find it useful (let me know), it is certainly interesting how many things need checking on delivery. I know most dealers do a thorough PDI - but in the light of experience, we are going to do our own ... :blink:
I'm afraid I've been struggling to get the file attached - it is in Word, and apparently breaks the size rule for single attachments. I have had to ZIP the file to get it attached - hopefully most Windows users will know how to unzip it, otherwise send us a message and we'll email it to you. I can assure everyone that the ZIP file will be virus free, I have a very well protected computer!
Happy caravanning, B)
Sarah
Attached File(s)
-
Caravan_Delivery_Checklist_v1.0.zip (9.72K)
Number of downloads: 65
#14
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Posted 30 January 2006 - 09:24 PM
If it helps, Sarah, I have just made it in to a PDF file which will save having to unzip the file!
It does mean that people cant modify it though...
Anyway, hope that helps some of you!! B)
Gaz.
It does mean that people cant modify it though...
Anyway, hope that helps some of you!! B)
Gaz.
Attached File(s)
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Caravan_Delivery_Checklist_v1.0.pdf (22.08K)
Number of downloads: 17
#16 Guest_mr_sheens_*
Posted 30 January 2006 - 10:04 PM
it is a good check list. my only critism is that some of the things you are checking are repeating the PDI. i understand there are quite a few unscrupulous dealers out there and they are the ones who would probably not want you to tie their salesmen up going through your checklist with you anyway.
i would say checking the caravan around and finding any bumps, marks, scratches and dents is very good because they are the major sticking points once you have driven off. its very hard after the fact, prooving you havent caused the damage.
as for noseweights, i think once you are at the stage of the caravanm being handed over to you, its too late. nose weights should really be checked before putting your deposit down. in my experience it would be easier to get a salesman to check the nose weight on a demonstrator caravan before you buy rather than after.
its a well know fact that salesman are all coin operated! they only like to do something if they think they will get paid for it!! lol :D
on the whole its a brilliant idea to help those who maybe arent as clued up, but putting into practice on a busy saturday morning at the dealership might be a different story ;)
i would say checking the caravan around and finding any bumps, marks, scratches and dents is very good because they are the major sticking points once you have driven off. its very hard after the fact, prooving you havent caused the damage.
as for noseweights, i think once you are at the stage of the caravanm being handed over to you, its too late. nose weights should really be checked before putting your deposit down. in my experience it would be easier to get a salesman to check the nose weight on a demonstrator caravan before you buy rather than after.
its a well know fact that salesman are all coin operated! they only like to do something if they think they will get paid for it!! lol :D
on the whole its a brilliant idea to help those who maybe arent as clued up, but putting into practice on a busy saturday morning at the dealership might be a different story ;)
#17
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Posted 30 January 2006 - 10:35 PM
In all fairness to the dealer from whom I bought my van, they will not do handovers on Saturdays after 12 noon or Sundays.
The reason given is that on these days they cannot devote the time necessary for a handover.
For all that it may seem inconvenient, it is actually quite good customer service in my opinion.
I'm sure that some will say they should devote the time regardless, but the reality is you've made your purchase and there may be 'new' customers to attend to.
And thanks for all the downloads folks, some very useful stuff!
The reason given is that on these days they cannot devote the time necessary for a handover.
For all that it may seem inconvenient, it is actually quite good customer service in my opinion.
I'm sure that some will say they should devote the time regardless, but the reality is you've made your purchase and there may be 'new' customers to attend to.
And thanks for all the downloads folks, some very useful stuff!
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